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Hotel Plaza Kokai Cancún Amenities
The Hotel Plaza Kokai Cancun offers free Wi-Fi in all rooms, facilities for disabled guests, and a 24-hour front desk facility, assisting in Spanish and English. The guests can enjoy air-conditioned, soundproof, and smoke-free rooms with a safety deposit box, a flat-screen TV, and a private bathroom with free toiletries. The room service is also available.
The hotel features an onsite bar and coffee house, serving a variety of drinks including wine and champagne. Packed lunches and grocery deliveries are also available. The guests can enjoy the outdoor year-round swimming pool, public bath, kid's pool, sun terrace, and outdoor furniture. The live music performance and happy hour are also available with additional charges. Other amenities include daily housekeeping, trouser press, concierge service, luggage storage facility, tour desk, 24-hour front desk facility with English and Spanish assistance, and a business center with fax or photocopying facilities, banquet, and meeting facilities.
- Live music/performance
- Live sport events (broadcast)
- Happy hour
Activities
Business Facilities
- Fax/photocopying
- Business centre
- Meeting/banquet facilities
Cleaning Services
- Daily housekeeping
- Trouser press
Cleanliness & disinfection
- Use of cleaning chemicals that are effective against Coronavirus
- Linens, towels and laundry washed in accordance with local authority guidelines
- Guest accommodation is disinfected between stays
- Property is cleaned by professional cleaning companies
- Guest accommodation sealed after cleaning
- Guests have the option to cancel any cleaning services for their accommodation during their stay
Common Areas
- Sun terrace
- Outdoor furniture
- Terrace
Food & Drink
- Coffee house on site
- Bar
- Grocery deliveries
- Wine/champagne
- Room service
- Packed lunches
- Fruits
Food & drink safety
- Delivered food is securely covered
- All plates, cutlery, glasses and other tableware have been sanitized
- Physical distancing in dining areas
- Food can be delivered to guest accommodation
- Breakfast takeaway containers
Front Desk Services
- 24-hour front desk
- Luggage storage
- Invoice provided
- Concierge service
- Tour desk
Miscellaneous
- Family rooms
- Air conditioning
- Designated smoking area
- Lift
- Wheelchair accessible
- Non-smoking rooms
- Toilet with grab rails
- Soundproof rooms
- Facilities for disabled guests
- Non-smoking throughout
Physical distancing
- Cashless payment available
- Physical distancing rules followed
- Contactless check-in/check-out
Pool and Spa
- Sun umbrellas
- Public Bath
- Outdoor pool (all year)
- Kids' pool
- Outdoor pool
- Swimming pool
- Swimming Pool
Safety & security
- Security alarm
- Smoke alarms
- Safety deposit box
- CCTV in common areas
- Fire extinguishers
Safety features
- Staff follow all safety protocols as directed by local authorities
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Access to health care professionals
- Hand sanitizer in guest accommodation and key areas
- Face masks for guests available
- Process in place to check health of guests
- First aid kit available
Services
- Internet services
- WiFi
- Free WiFi
Hotel Plaza Kokai Cancún
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